onOffice WP Plugin

Support

Solutions to frequent questions

If you have troubles with the installation of the plugin, make sure you have followed the first steps.

Why are no estates found?

You have to publish the estates, as described in the tutorial for estate lists. After adding new estates, you might want to clear the cache.

Why do changes in onOffice enterprise not appear on the website?

The plugin saves data up to one hour in a cache for better perfomance. Please wait an hour or clear the cache in the plugin settings.

onOffice WP Plugin

Support form

If you have another problem, please fill out the form so that we can help you.

* marks required fields

Your email address: *

Your name: *

URL of the website with the problem: *

The onOffice customer's name: *

Problem description: *
Please describe the problem in enough detail for our Web Support Team to be able to reproduce it and thereby fix it as quickly as possible. You can optionally add up to three images, with a maximum of 5 MB each.

Access to WordPress *

Without access to your WordPress we cannot investigate the problem or fix it. Therefore please create an onOffice admin user.

Instructions for creating an onOffice admin user

Create a new user in WordPress.
Settings for the new user:
- Username: onOffice
- Email: web-support@onoffice.de
- Role: Administrator
Save the new user.
You do not need to send us the password. We will reset the password ourselves.

onOffice admin user is created.

Access to onOffice enterprise *

For solving most problems, support access to onOffice enterprise is necessary. Please ensure that support access is enabled.

Instructions for enabling support access

Log into onOffice enterprise.
Click on the question mark at the top and choose "Activation support".
Click inside the field "Employees/Department", type "web" and choose the tab "Department". Select "Web (Group)".
For the field "Period" we recommend to set at least one month or "Permanent".
Click the button "Activate now".

You can find more detailed information for activating support access in our Online Help.

Support access is enabled or requested.

Your consent *

I agree with the data protection regulations

I agree that onOffice staff may make changes to my WordPress website. The onOffice GmbH takes no responsibility for the operation of my website. I take care of the backup of my website data myself.