{"id":4819,"date":"2023-07-04T09:44:16","date_gmt":"2023-07-04T07:44:16","guid":{"rendered":"https:\/\/wp-plugin.onoffice.com\/soporte\/"},"modified":"2023-11-24T11:32:17","modified_gmt":"2023-11-24T10:32:17","slug":"soporte","status":"publish","type":"page","link":"https:\/\/wp-plugin.onoffice.com\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4v7a-bfa0fe674bc101144c2cec48fe93dca9\">\n.avia-section.av-4v7a-bfa0fe674bc101144c2cec48fe93dca9{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/wp-plugin.onoffice.com\/wp-content\/uploads\/2019\/09\/header-wordpress-plugin-screen-mockup.jpg);\nbackground-position:50% 50%;\nbackground-attachment:fixed;\n}\n.avia-section.av-4v7a-bfa0fe674bc101144c2cec48fe93dca9 .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#69acdf;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-4v7a-bfa0fe674bc101144c2cec48fe93dca9 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-fixed av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4819'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0\">\n.flex_column.av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7\">\n#top .av_textblock_section.av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong style=\"color: white;\">onOffice for WP-Websites Plugin<br \/>\n<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0gib5b2-c897771a2bfd979245300f607cb051b4\">\n#top .av_textblock_section.av-k0gib5b2-c897771a2bfd979245300f607cb051b4 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k0gib5b2-c897771a2bfd979245300f607cb051b4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 style=\"text-align: left;\"><em>Soporte<br \/>\n<\/em><\/h1>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-4v7a-2-8532df819f3444d7aff24f11b85a7173 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  avia-builder-el-last  avia-bg-style-fixed container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4819'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2yuev-6a7842aac50aecae109d532df32009b6\">\n.flex_column.av-2yuev-6a7842aac50aecae109d532df32009b6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2yuev-6a7842aac50aecae109d532df32009b6 av_one_full  avia-builder-el-5  el_before_av_two_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb\">\n#top .av_textblock_section.av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb .avia_textblock{\ncolor:#69acdf;\n}\n<\/style>\n<section  class='av_textblock_section av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"font-size: 28px;\">Soluci\u00f3n de problemas<\/h2>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-l0uukb4r-3815ba5944006b9756f460ff2cf8d863 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Si tiene problemas con la instalaci\u00f3n del plugin, por favor, compruebe los <a href=\"https:\/\/wp-plugin.onoffice.com\/es\/primeros-pasos\/\">primeros pasos<\/a>.<\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-av_two_third-048119fdb636ea3d70edc0b975509c6c av_two_third  avia-builder-el-8  el_after_av_one_full  el_before_av_one_third  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362\">\n#top .av_textblock_section.av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362 .avia_textblock{\ncolor:#69acdf;\n}\n<\/style>\n<section  class='av_textblock_section av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"font-size: 28px;\">Formulario de soporte<\/h2>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-ljo073xt-6604f2428f84c11074c38198fb2e80c0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h3 style=\"font-size: 18px;\">Disclaimer:<\/h3>\n<p>Lamentablemente, por el momento s\u00f3lo podemos ofrecerle soporte para el plugin onOffice de WP-Websites en alem\u00e1n e ingl\u00e9s. Si tiene alguna dificultad al respecto, no dude en ponerse en contacto con el equipo de soporte t\u00e9cnico de su onOffice enterprise.<\/p>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-l0s8msp1-59c64a7f3fd56c1d62272ddb9da66105 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Si tiene alg\u00fan problema, rellene el formulario para que podamos ayudarle de la mejor manera posible.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4965-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4965\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/4819#wpcf7-f4965-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4965\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4965-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>\nspan.wpcf7-list-item { display: block; }\nspan.wpcf7-list-item.first { margin-left: 1em; }\np {\nmargin: 0;\n}\n#top .input-text, #top input[type=\"text\"], #top input[type=\"input\"], #top input[type=\"password\"], #top input[type=\"email\"], #top input[type=\"number\"], #top input[type=\"url\"], #top input[type=\"tel\"], #top input[type=\"search\"], #top textarea, #top select { margin-bottom: 4px; }\n<\/style>\n<p><span style=\"color:red; float: right;\">* Campos obligatorios<\/span>\n<\/p>\n<p style=\"margin-top: 30px;\"><strong>Su direcci\u00f3n de correo electr\u00f3nico:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Su nombre y apellidos:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"voller-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"voller-name\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>URL de la p\u00e1gina web con el problema:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-url wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-url\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"url\" name=\"website-url\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Nombre o n\u00famero de cliente de onOffice:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"onoffice-kunde\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"onoffice-kunde\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Plugin-Version:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Plugin-Version\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Plugin-Version\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Otros\">Otros<\/option><option value=\"6.19\">6.19<\/option><option value=\"6.18.1\">6.18.1<\/option><option value=\"6.18\">6.18<\/option><option value=\"6.17.1\">6.17.1<\/option><option value=\"6.17\">6.17<\/option><option value=\"6.16\">6.16<\/option><option value=\"6.15\">6.15<\/option><option value=\"6.14\">6.14<\/option><\/select><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>PHP-Version:<\/strong>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"php-version\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"php-version\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"8.1\">8.1<\/option><option value=\"8.2\">8.2<\/option><option value=\"8.3\">8.3<\/option><option value=\"8.4\">8.4<\/option><option value=\"Otros\">Otros<\/option><\/select><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Descripci\u00f3n del problema:<\/strong><span style=\"color:red;\">&nbsp;*<\/span><br \/>\nPor favor, describa detalladamente el problema, incluyendo todos los pasos para reproducir el error. Si est\u00e1 reportando un error, por favor adjunte todos los mensajes de error asociados. Si es posible, incluya tambi\u00e9n capturas de pantalla, ya que son de gran ayuda. Puede cargar hasta tres im\u00e1genes, cada una de ellas de un tama\u00f1o m\u00e1ximo de 5 MB.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"problem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required no-bottom-margin\" aria-required=\"true\" aria-invalid=\"false\" name=\"problem\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-3\" \/><\/span>\n<\/p>\n<h2 id=\"wordpress\">Acceso a WordPress<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p>Sin acceso a su WordPress, no podemos investigar ni resolver el problema. Por este motivo, las solicitudes sin un usuario administrador de WordPress lamentablemente pueden ser atendidas con demora o no ser atendidas.\n<\/p>\n<details>\n\t<summary><em>Instrucciones para crear el usuario administrador de onOffice<\/em>\n\t<\/summary>\n\t<ul>\n\t\t<li>\n\t\t\t<p>Username: onOffice\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Email: web-support@onoffice.de\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Role: Administrator\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Check the box for \"Notify user\"\n\t\t\t<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/details>\n<h4 style=\"margin-top: 24px;\" id=\"wp-zugang-checkbox\">Confirmaci\u00f3n<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h4>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"wordpress\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"wordpress[]\" value=\"Se ha creado el usuario administrador de onOffice.\" \/><span class=\"wpcf7-list-item-label\">Se ha creado el usuario administrador de onOffice.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h2>Acceso onOffice enterprise<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p>Para investigar la mayor\u00eda de los problemas, se requiere acceso de soporte a onOffice enterprise. Por lo tanto, active el acceso para el departamento web.\n<\/p>\n<details>\n\t<summary><em>Instrucciones para crear el acceso a onOffice enterprise<\/em>\n\t<\/summary>\n\t<ul>\n\t\t<li>\n\t\t\t<p>In onOffice enterprise, click on the question mark at the top and select the item \"Activation Support\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Click inside the field \"Employees\/Department\", type \"web\" and choose the tab \"Department\". Select \"Web (Group)\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>For the field \"Period\" we recommend to set at least one month or \"Permanent\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Click the button \"Activate now\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/details>\n<p>Encontrar\u00e1 una explicaci\u00f3n detallada de c\u00f3mo activar el acceso de soporte en <a href=\"https:\/\/de.enterprisehilfe.onoffice.com\/help_entries\/estructura-de-la-superficie\/contenido-de-la-barra-de-menu\/asistencia\/?lang=es\">nuestra asistencia online<\/a>.\n<\/p>\n<h4 id=\"enterprise-zugang-checkbox\">Confirmaci\u00f3n<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h4>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"enterprise\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"enterprise[]\" value=\"Se ha concedido el acceso a onOffice enterprise.\" \/><span class=\"wpcf7-list-item-label\">Se ha concedido el acceso a onOffice enterprise.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h4 id=\"weitere_zugaenge\">Otros accesos\n<\/h4>\n<p>Estos puntos son opcionales, pero nos facilitan mucho el trabajo.\n<\/p>\n<ul>\n\t<li>\n\t\t<p>Una salida de phpinfo() accesible p\u00fablicamente;\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>Acceso FTP a la instalaci\u00f3n de WP (preferiblemente tambi\u00e9n un staging system configurado de manera id\u00e9ntica).\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>Acceso SSH con acceso a shell.\n\t\t<\/p>\n\t<\/li>\n<\/ul>\n<h2>Su consentimiento<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"datenschutz\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Estoy de acuerdo con la <a href=\"https:\/\/es.onoffice.com\/datenschutz.xhtml\" target=\"_blank\" rel=\"noopener noreferrer\">pol\u00edtica de privacidad<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span id=\"wpcf7-6aced489b2d77-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap terms-and-conditions-wrap\" style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;\"><input type=\"hidden\" name=\"terms-and-conditions-time-start\" value=\"1791939721\"><input type=\"hidden\" name=\"terms-and-conditions-time-check\" value=\"4\"><label for=\"wpcf7-6aced489b2d77-field\" class=\"hp-message\">Please leave this field empty. Bitte lassen Sie dieses Feld leer.<\/label><input id=\"wpcf7-6aced489b2d77-field\"  placeholder=\"honeypot\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"terms-and-conditions\" value=\"\" autocomplete=\"new-password\" tabindex=\"1000\" data-cf7apps-tabindex=\"1000\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"disclaimer\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"disclaimer\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Acepto que los empleados de onOffice puedan realizar cambios en mi sitio web de WordPress. onOffice GmbH no asume ninguna responsabilidad por el funcionamiento de mi sitio web. Yo mismo realizar\u00e9 copias de seguridad de los datos de mi sitio web.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"submit-button\" type=\"submit\" value=\"Enviar solicitud\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/section><\/p><\/div><div  class='flex_column av-av_one_third-feecfcc73494c68bb0d1632d1d5c38ae av_one_third  avia-builder-el-12  el_after_av_two_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-lpch4ff9-869bb9a9926f7a7b8cd941a05761adab '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>No proporcionamos soporte telef\u00f3nico porque creemos que no podemos ofrecer la misma asistencia efectiva por tel\u00e9fono. Nuestro soporte solamente est\u00e1 disponible en l\u00ednea por las siguientes razones:<\/h2>\n<ol>\n<li>Podemos ver de inmediato su sitio web, detalles del sistema y otra informaci\u00f3n importante, lo que nos permite abordar problemas de manera efectiva.<\/li>\n<li>Es m\u00e1s r\u00e1pido. Podemos abordar directamente sus preguntas sin ponerlo en espera. Dado que nuestra comunicaci\u00f3n a menudo implica referencias a enlaces y capturas de pantalla, de esta manera podemos ayudarlo de manera m\u00e1s eficiente.<\/li>\n<li>Recibimos consultas en varios idiomas: alem\u00e1n, ingl\u00e9s, espa\u00f1ol e italiano.<\/li>\n<li>Queremos asegurarnos de que no se pierda informaci\u00f3n en caso de que tengamos que escalar su problema.<\/li>\n<\/ol>\n<\/div><\/section><\/div><\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-4819'><div class='entry-content-wrapper clearfix'>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4819","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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