{"id":2244,"date":"2022-04-06T09:25:40","date_gmt":"2022-04-06T07:25:40","guid":{"rendered":"https:\/\/wp-plugin.onoffice.com\/?page_id=2244"},"modified":"2023-10-30T14:35:17","modified_gmt":"2023-10-30T13:35:17","slug":"support","status":"publish","type":"page","link":"https:\/\/wp-plugin.onoffice.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4v7a-bfa0fe674bc101144c2cec48fe93dca9\">\n.avia-section.av-4v7a-bfa0fe674bc101144c2cec48fe93dca9{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/wp-plugin.onoffice.com\/wp-content\/uploads\/2019\/09\/header-wordpress-plugin-screen-mockup.jpg);\nbackground-position:50% 50%;\nbackground-attachment:fixed;\n}\n.avia-section.av-4v7a-bfa0fe674bc101144c2cec48fe93dca9 .av-section-color-overlay{\nopacity:0.8;\nbackground-color:#69acdf;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-4v7a-bfa0fe674bc101144c2cec48fe93dca9 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-fixed av-section-color-overlay-active av-minimum-height av-minimum-height-25 av-height-25  container_wrap sidebar_right'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2244'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0\">\n.flex_column.av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2dwu-c794bb1709ae31adba2a4dd280f8b8a0 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7\">\n#top .av_textblock_section.av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-2e8wf7-b7a292992be225f561cd5ac2e1dd74b7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong style=\"color: white;\">onOffice for WP-Websites Plugin<br \/>\n<\/strong><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0gib5b2-c897771a2bfd979245300f607cb051b4\">\n#top .av_textblock_section.av-k0gib5b2-c897771a2bfd979245300f607cb051b4 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k0gib5b2-c897771a2bfd979245300f607cb051b4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h1 style=\"text-align: left;\"><em>Support<br \/>\n<\/em><\/h1>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-4v7a-2-8532df819f3444d7aff24f11b85a7173 main_color avia-section-default avia-no-border-styling  avia-builder-el-4  el_after_av_section  avia-builder-el-last  avia-bg-style-fixed container_wrap sidebar_right'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small alpha units'><div class='post-entry post-entry-type-page post-entry-2244'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2yuev-6a7842aac50aecae109d532df32009b6\">\n.flex_column.av-2yuev-6a7842aac50aecae109d532df32009b6{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2yuev-6a7842aac50aecae109d532df32009b6 av_one_full  avia-builder-el-5  el_before_av_two_third  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb\">\n#top .av_textblock_section.av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb .avia_textblock{\ncolor:#69acdf;\n}\n<\/style>\n<section  class='av_textblock_section av-k0gpqk52-351c8ce2628ae548eb96154f1e73eccb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"font-size: 28px;\">Trouble shooting<\/h2>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-l0uukb4r-3815ba5944006b9756f460ff2cf8d863 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If you have troubles with the installation of the plugin, make sure you have followed the <a href=\"https:\/\/wp-plugin.onoffice.com\/first-steps\/\">first steps<\/a>.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kcpwaqp2-64a080654ec12a598d73a109ca14a205\">\n#top .hr.hr-invisible.av-kcpwaqp2-64a080654ec12a598d73a109ca14a205{\nheight:15px;\n}\n<\/style>\n<div  class='hr av-kcpwaqp2-64a080654ec12a598d73a109ca14a205 hr-invisible  avia-builder-el-8  el_after_av_textblock  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-k0gib5b2-1-a4e9e6cbd2b4a27fdf08cf7fcc48c7b8\">\n#top .av_textblock_section.av-k0gib5b2-1-a4e9e6cbd2b4a27fdf08cf7fcc48c7b8 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-k0gib5b2-1-a4e9e6cbd2b4a27fdf08cf7fcc48c7b8 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong style=\"color: white;\">onOffice WP Plugin<br \/>\n<\/strong><\/p>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-av_two_third-048119fdb636ea3d70edc0b975509c6c av_two_third  avia-builder-el-10  el_after_av_one_full  el_before_av_one_third  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362\">\n#top .av_textblock_section.av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362 .avia_textblock{\ncolor:#69acdf;\n}\n<\/style>\n<section  class='av_textblock_section av-2l9tcz-ceeb06a669bf74a898e89b17fab8e362 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><h2 style=\"font-size: 28px;\">Support form<\/h2>\n<\/div><\/section><br \/>\n<section  class='av_textblock_section av-l0s8msp1-59c64a7f3fd56c1d62272ddb9da66105 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>If you have another problem, please fill out the form so that we can help you.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f4926-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"4926\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2244#wpcf7-f4926-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"4926\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f4926-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<style>\nspan.wpcf7-list-item { display: block; }\nspan.wpcf7-list-item.first { margin-left: 1em; }\np {\nmargin: 0;\n}\n#top .input-text, #top input[type=\"text\"], #top input[type=\"input\"], #top input[type=\"password\"], #top input[type=\"email\"], #top input[type=\"number\"], #top input[type=\"url\"], #top input[type=\"tel\"], #top input[type=\"search\"], #top textarea, #top select { margin-bottom: 4px; }\n<\/style>\n<p><span style=\"color:red; float: right;\">* marks required fields<\/span>\n<\/p>\n<p style=\"margin-top: 30px;\"><strong>Your email address:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Your name:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"voller-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"voller-name\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>URL of the website with the problem:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"website-url\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-url wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-url\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"url\" name=\"website-url\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Name or customer number of the onOffice customer:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"onoffice-kunde\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"onoffice-kunde\" \/><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Plugin-Version:<\/strong><span style=\"color:red;\">&nbsp;*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Plugin-Version\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"Plugin-Version\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Other\">Other<\/option><option value=\"6.17.1\">6.17.1<\/option><option value=\"6.17\">6.17<\/option><option value=\"6.16\">6.16<\/option><option value=\"6.15\">6.15<\/option><option value=\"6.14\">6.14<\/option><option value=\"6.13\">6.13<\/option><option value=\"6.12\">6.12<\/option><option value=\"6.11\">6.11<\/option><option value=\"6.10.3\">6.10.3<\/option><option value=\"6.10.2\">6.10.2<\/option><option value=\"6.10.1\">6.10.1<\/option><option value=\"6.10\">6.10<\/option><option value=\"6.9.1\">6.9.1<\/option><option value=\"6.9\">6.9<\/option><option value=\"6.8\">6.8<\/option><option value=\"6.7\">6.7<\/option><option value=\"6.6\">6.6<\/option><option value=\"6.5.2\">6.5.2<\/option><option value=\"6.5.1\">6.5.1<\/option><option value=\"6.5\">6.5<\/option><option value=\"6.4\">6.4<\/option><option value=\"6.3.3\">6.3.3<\/option><option value=\"6.3.2\">6.3.2<\/option><option value=\"6.3.1\">6.3.1<\/option><option value=\"6.3\">6.3<\/option><option value=\"6.2\">6.2<\/option><option value=\"6.1\">6.1<\/option><option value=\"6.0\">6.0<\/option><\/select><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>PHP-Version:<\/strong>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"php-version\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"php-version\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"8.1\">8.1<\/option><option value=\"8.2\">8.2<\/option><option value=\"8.3\">8.3<\/option><option value=\"8.4\">8.4<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/p>\n<p style=\"margin-top: 16px;\"><strong>Problem description:<\/strong><span style=\"color:red;\">&nbsp;*<\/span><br \/>\nPlease describe the problem in detail including all steps to reproduce the error. If you are reporting an error, please include all related error messages. If possible, please also include screenshots, these are extremely helpful. You can upload up to three images, each no larger than 5 MB.\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"problem\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required no-bottom-margin\" aria-required=\"true\" aria-invalid=\"false\" name=\"problem\"><\/textarea><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-1\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-2\" \/><\/span><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"picture-3\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"picture-3\" \/><\/span>\n<\/p>\n<h2 id=\"wordpress\">Access to WordPress<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p>Without access to your WordPress, we can neither investigate nor fix the problem. For this reason, requests without a WordPress admin user can unfortunately only be processed with delay or not at all.\n<\/p>\n<details>\n\t<summary><em>Instructions for creating an onOffice admin user<\/em>\n\t<\/summary>\n\t<ul>\n\t\t<li>\n\t\t\t<p>Username: onOffice\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Email: web-support@onoffice.de\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Role: Administrator\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Check the box for \"Notify user\"\n\t\t\t<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/details>\n<h4 style=\"margin-top: 24px;\" id=\"wp-zugang-checkbox\">Confirmation<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h4>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"wordpress\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"wordpress[]\" value=\"onOffice admin user is created.\" \/><span class=\"wpcf7-list-item-label\">onOffice admin user is created.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h2>Access to onOffice enterprise<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p>Support access to onOffice enterprise is necessary to investigate most problems. Please ensure that support access for the web department is enabled.\n<\/p>\n<details>\n\t<summary><em>Instructions for enabling support access<\/em>\n\t<\/summary>\n\t<ul>\n\t\t<li>\n\t\t\t<p>In onOffice enterprise, click on the question mark at the top and select the item \"Activation Support\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Click inside the field \"Employees\/Department\", type \"web\" and choose the tab \"Department\". Select \"Web (Group)\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>For the field \"Period\" we recommend to set at least one month or \"Permanent\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t\t<li>\n\t\t\t<p>Click the button \"Activate now\".\n\t\t\t<\/p>\n\t\t<\/li>\n\t<\/ul>\n<\/details>\n<p><br \/>\nYou can find more detailed information for activating support access in our <a href=\"https:\/\/de.enterprisehilfe.onoffice.com\/help_entries\/surface-structure\/contents-menu-bar\/help\/?lang=en\">Online Help<\/a>\n<\/p>\n<h4 id=\"enterprise-zugang-checkbox\">Confirmation<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h4>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"enterprise\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required\"><span class=\"wpcf7-list-item first last\"><label><input type=\"checkbox\" name=\"enterprise[]\" value=\"Support access is enabled or requested.\" \/><span class=\"wpcf7-list-item-label\">Support access is enabled or requested.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<h4 id=\"weitere_zugaenge\">Further accesses\n<\/h4>\n<p>These items are optional, but they make our work much easier.\n<\/p>\n<ul>\n\t<li>\n\t\t<p>A freely accessible output of the phpinfo() function;\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>FTP access to the WP installation (or an identically configured staging system)\n\t\t<\/p>\n\t<\/li>\n\t<li>\n\t\t<p>An SSH access with shell access\n\t\t<\/p>\n\t<\/li>\n<\/ul>\n<h2>Your consent<span style=\"color:red;\">&nbsp;*<\/span>\n<\/h2>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"datenschutz\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"datenschutz\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree with the <a href=\"https:\/\/de.onoffice.com\/datenschutz\/\" target=\"_blank\" rel=\"noopener noreferrer\">data protection regulations<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><span id=\"wpcf7-6a83499e9ca01-wrapper\" class=\"wpcf7-form-control-wrap cf7apps-honeypot-wrap terms-and-conditions-wrap\" data-cf7apps-honeypot=\"terms-and-conditions\" style=\"position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0;\"><input type=\"hidden\" name=\"terms-and-conditions-random-hash\" value=\"20260817\"><input type=\"hidden\" name=\"terms-and-conditions-time-token\" value=\"MTc4Njk4ODk1OA==.e59dfe9f6b38418c2662f71db196281df16655765fddbeceb16ff47f465bfcad\"><label\n\t\t    for=\"wpcf7-6a83499e9ca01-field\"\n\t\t    class=\"hp-message\"\n        >Please leave this field empty. Bitte lassen Sie dieses Feld leer.<\/label><input\n\t    id=\"wpcf7-6a83499e9ca01-field\"\n\t     placeholder=\"honeypot\" \n\t    class=\"wpcf7-form-control wpcf7-text\"\n\t    type=\"text\"\n\t    name=\"ndlu0dejde6g\"\n\t    value=\"\"\n\t    autocomplete=\"new-password\"\n\t    tabindex=\"1000\"\n\t    data-cf7apps-tabindex=\"1000\"\n    \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"disclaimer\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"disclaimer\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I agree that onOffice staff may make changes to my WordPress website. The onOffice GmbH takes no responsibility for the operation of my website. I take care of the backup of my website data myself.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"submit-button\" type=\"submit\" value=\"Send request\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div><\/section><\/p><\/div><div  class='flex_column av-av_one_third-feecfcc73494c68bb0d1632d1d5c38ae av_one_third  avia-builder-el-13  el_after_av_two_third  avia-builder-el-last  flex_column_div  column-top-margin'     ><section  class='av_textblock_section av-locxz134-de1d8c60f9e7e8c639f68548e71076f0 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2>Our support is only available online for the following reasons:<\/h2>\n<ol>\n<li>We can see your website, system details and other important information immediately so we can fix problems effectively.<\/li>\n<li>It&#8217;s faster. We can get to the bottom of your questions without putting you on hold. 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